CUSTOMER SERVICE SUPPORT

It’s more than just supplying automation, it’s the whole package.

    • Spare Parts & Components
      Right after your call, Atlas’ spare parts and components department gets your order moving.
  • 24-Hour Emergency Service
    Need help fast? Call Atlas’ team of highly skilled and experienced service engineers.
    We are there for you 24/7, 365 days a year. Reach a service technician at 810.629.6663.
  • Preventative Maintenance Packages
    To optimize the life expectancy of your equipment while reducing the risk of failure and downtime, Atlas offers quarterly preventative maintenance inspections. By taking part in our Preventative Maintenance Program your equipment is optimized for peak performance throughout its lifecycle. Our highly skilled and experienced service engineers will perform a complete mechanical and electrical system inspection. During such inspections, the following will be provided:

    • Overall system condition inspection.
    • Review required lubrication points.
    • Inspect for wear and damage of components.
    • Inspection of cables and connectors.
    • Perform a system software backup (if applicable).
    • Provide a detailed report of recommended service functions.
    • Provide a list of required component replacements.
    • Review the customers Preventative Maintenance program and make recommendations.

    As an option, Atlas service engineers may provide complete repair and component replacement or supervise and train your staff during maintenance procedures.

    An Atlas preventative maintenance program preformed by our highly skilled service technicians will minimize unexpected breakdowns and potential greater equipment damage. Many times, unscheduled downtime may be further impacted waiting for long lead components.

    Discounted spare parts and component pricing shall apply with annual Preventative Maintenance package purchases.

  • Pre-Installation Services
    Site Inspections
    Line Shoots
    Site Planning Assistance
    Removal of Old Equipment
    Controls Integration Between New & Existing Equipment
  • Equipment Installation Service
    Full Installation Services
    Installation Supervision and Assistance
    Training and Instruction
    Relocating Equipment & Cells
    Equipment Start-Up & Fine Tuning
  • Services During the Warranty Period and Beyond
    24-Hour Emergency Service
    Remote Maintenance/Tele-service (if equipment includes a modem)
    Reliability and Maintainability Studies
    Equipment Refurbishment and Upgrade
    Production Support
    Up Time/Down Time Monitoring

Call us today at 810-629-6663 for a quotation.